Frequently Asked Questions

To become a KELTEC customer, you can submit a new account request through our website. Once submitted, our team reviews your business details and activates your account so you can access pricing and begin placing orders.

Most customer account applications are reviewed and approved within 24-48 hours.

The KELTEC website does not use passwords. For added security, a six-digit verification code is sent to your email and must be entered to sign in.

KELTEC primarily works with business-to-business (B2B) customers, including distributors, contractors, and industrial buyers. Account approval is required to access pricing and place orders.

KELTEC provides customized pricing based on customer agreements, order volume, and account type. Pricing is only available after logging into an approved account.

Yes, customers can request a quote for specific products. Quotes are typically provided based on availability, specifications, and order volume.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

If you feel that you have received the wrong product or your order never arrived, please contact us.

In-stock orders typically ship within 1–2 business days from order placement.

KELTEC will provide Estimated Ship Dates on Sales Order Confirmations.

If an item is out of stock, KELTEC will provide an estimated ship date to help guide expected availability. Estimated ship dates are provided for planning purposes and are subject to change based on inventory, production, supplier availability, and order volume.

KELTEC offers three primary shipping services through our website:

·         KELTEC Managed Shipping — Prepay & Add

·         Collect Shipping

·         Third-Party Billing

Click here to learn more about Shipping

Additional Shipping Services

The following shipping services are not available directly through the website:

·         Ex Works

·         Destination

·         Will Call

·         Customer-Supplied Labels

·         Other special shipping arrangements

To place an order using one of these services, please place your order with KELTEC Customer Service:

Phone: 330-425-3100
Email: orders@keltecinc.com

KELTEC operates distribution centers in:

Hudson, Ohio — Cleveland area

Houston, Texas

Ontario, California

KELTEC will determine the shipping location for each order. Factors that may impact this decision include available inventory, shipping destination, order size, carrier availability, and whether the order is set to ship partial or ship complete.

KELTEC no longer allows shipping location selection by product on its website.

KELTEC’s primary distribution center is located at:

5581 Hudson Industrial Parkway
Hudson, OH 44236

Estimated transit times may vary based on shipping origin, destination, carrier service level, and carrier network conditions. Please refer to FedEx’s website for the most up-to-date service maps and estimated delivery times.

Please learn more about our shipping here